Terms and Conditions

This Service Terms and Agreement for Transportation Reservations (the “Agreement”) is by and between Empire Limousine Service and you (either individually or on behalf of any entity whom you are representing)(“Client” or “you”) , UTILIZING THE TRANSPORTATION SERVICES, YOU ARE SIGNIFYING YOUR ACCEPTANCE OF THIS AGREEMENT YOU REPRESENT AND WARRANT THAT

(A) YOU ARE AUTHORIZED TO ENTER THIS AGREEMENT FOR AND ON BEHALF OF YOURSELF AND, IF APPLICABLE, YOUR ORGANIZATION, AND ARE DOING SO

(B) YOU AND YOUR ORGANIZATION CAN LEGALLY ENTER INTO THESE TERMS AND

(C) YOU HAVE READ AND UNDERSTAND AND AGREE THAT YOU AND THE ORGANIZATION SHALL BE BOUND BY THE TERMS OF THIS AGREEMENT

You agree that you are fully responsible for the actions of all of you, your passengers, guests and invitees (collectively, the “Passengers”) aboard the vehicles provided through Empire Limousine Service.

This agreement will be applicable for all trips currently on this reservation and added this reservation

Quotes are only valid for 14 days after being sent from Empire Limousine Service.
After 14 days, the quote may be subjected to current pricing determined by Empire Limousine Service.
Vehicles are also on a first booked basis, a quote does not guarantee a vehicle.
Empire Limousine Service takes credit cards to secure a reservation.
20% will be charged at time of booking, the remaining balance will be charged 07 days before the trip date.
If the vehicle becomes unavailable, Empire Limousine Service will provide a refund if the card was already charged.
The selected gratuity amount is required at the time of booking.

If the reservation is canceled prior to 14 days from the pickup date, Empire Limousine Service will only charge a 10% processing fee and will refund the remaining if any additional amount was charged.
If the reservation is canceled within 14-7 days from the pickup date, Empire Limousine Service will charge a 50% cancellation fee, the remaining 50% will be refunded, if any additional amount was charged.
If the reservation is canceled within 7 days from the pickup date, no refund shall be provided.
If a client has multiple trips, the same refund policy mentioned above will apply for each canceled trip.
The processing fee accounts for reserving the vehicles, time spent on the logistics, and the opportunity cost of having to reject deals in the same timeframe by holding vehicles.
Any additional money given to the Empire Limousine Service will be considered an additional gratuity and no credit or refund will be given.
These terms may be adjusted in those cases please refer to the Master Service Agreement or appropriate documentation. If you would like to request a price adjustment or refund or otherwise have a complaint about your ride, please submit your request or complaint to support@empirelimousineservice.com within fourteen (14) days of the ride in question.
The decision to review any submission made after 14 days will be at Empire Limousine Service sole discretion.
For any request or complaint, Empire Limousine Service will address it in the manner that Empire Limousine Service , in its sole discretion, deems appropriate, which may include, but is not limited to taking no action.
A 3% fee may be assessed for all credit cards greater than $10,000.

Drivers and riders should comply with applicable laws when traveling with infants and small children.
When riding with small children, it’s the rider’s responsibility to ask for the arrangement of car seat by paying extra fee and driver will provide and install a car seat upon request
Empire Limousine Service does not provide car seats free of cost.
Children age 12 and under should travel in the back seat.

Cleaning fees are usually between $20 and $150 and there are 4 levels of severity that you can be charged with.

Damaging property is never allowed. Some examples include spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise.
If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.
If proof of damage or cleaning is provided, you will be responsible for 100% of the amount due.
An additional fee will also be charged for any cleaning services beyond what is usual and customary.
You shall be responsible for replacement costs of any items that cannot be satisfactorily cleaned or repaired.
If you feel that there has been a mistake (e.g. there was no mess to clean), then submit a reply to support@empirelimousineservice.com with your justification, and our compliance team will review the case in detail and reply back with the outcome of the review.
This process can take 7-10 business days.
Our refund policy applies only to services provided by Empire Limousine Service. Requests for refunds or compensation for items outside of Empire Limousine Service services will not be considered.

The law prohibits driving while under the influence of alcohol and drugs.
If you’re a passenger and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately.
Then exit the car and call 911. After the driver has ended the trip, report your experience to Empire Limousine Service.

Empire Limousine Service is not responsible for any lost items on vehicles.
We will do our very best to track down items that were lost, however, we will not guarantee that items will be found.
If you lost an item on a vehicle, please describe your lost item, include your trip date, driver, vehicle description, and four-character confirmation number to support@empirelimousineservice.com

NO SHOWS: A no show fee equal to the base fare price of the trip plus 20% service charge plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location.
To avoid a no-show fee call +1 (347) 615-3778 and/or +1 (929) 340-7088 if you cannot locate your chauffeur.
SEDAN/SUV CANCELLATIONS: Cancellation of Luxury Sedan and SUVs within 24 hours of scheduled pick-up will result in a full charge equal to the base fare price of the trip plus the 20% service charge.
FOR SPECIAL VEHICLES: such as vans, Sprinter vans, stretch limousines, party buses, mini coaches or corporate coaches must provide at least seven days’ advance notification in case of any necessary cancellation and refund will not be provided.
If, for any reason, a check is returned, a returned check charge $35.00 of $35.00 will be charged

Additional waiting time will be calculated in increments 15 minutes at the vehicle hourly rate.
15% service charge, tolls and parking are additional.
For all other limousine reservations, 15 minutes of free wait time is given.
Any additional wait time will be charged in 15-minute increments based on the hourly rate for that particular vehicle.

Passenger requested stops on route (non-detour) during a point-to-point reservation will be charged $15.00 per stop for maximum of 5 minutes, and changes will revert to Empire Limousine Service NYC inc hourly rate after 5 minutes.
Passenger requested stops off route for point-to-point reservations; charges will revert to respective vehicles’ hourly rates and minimums.

Aggressive, confrontational, and harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful, threatening, or inappropriate.

Smoking is prohibited on all vehicles at all times. If smoking occurs on a bus, the passenger will be responsible for a cleaning fee and the ride may end at the discretion of Empire Limousine Service or the driver.

All updates to the trip must be approved by Empire Limousine Service, updates made on the day of the event may not be approved.
All changes requested within 7 days of the event may be subject to a change fee unless otherwise stated by Empire Limousine Service.