A cancellation fee equal to the total trip cost, including gratuity, will be charged to the above credit card for any cancellation made less than 24 hours before the scheduled pickup time. 20% will be charged at time of booking, the remaining balance will be charged 07 days before the trip date.If the reservation is canceled prior to 14 days from the pickup date, Empire Limousine Service will only charge a 10% processing fee and will refund the remaining if any additional amount was charged. If the reservation is canceled within 14-7 days from the pickup date, Empire Limousine Service will charge a 50% cancellation fee, the remaining 50% will be refunded, if any additional amount was charged. If the reservation is canceled within 7 days from the pickup date, no refund shall be provided. If a client has multiple trips, the same refund policy mentioned above will apply for each canceled trip. The processing fee accounts for reserving the vehicles, time spent on the logistics, and the opportunity cost of having to reject deals in the same timeframe by holding vehicles. Any additional money given to the chauffeurs will be considered an additional gratuity and no credit or refund will be given. These terms may be adjusted in those cases please refer to the Master Service Agreement or appropriate documentation. If you would like to request a price adjustment or refund or otherwise have a complaint about your ride, please submit your request or complaint to info@empirelimousineservice.com within fourteen (14) days of the ride in question. The decision to review any submission made after 14 days will be at Empire Limousine Service sole discretion. For any request or complaint,Empire Limousine Service will address it in the manner that Empire Limousine Service , in its sole discretion, deems appropriate, which may include, but is not limited to taking no action.A 3% fee may be assessed for all credit cards greater than $10,000.

Empire Limousine Service cannot be held responsible for passenger flights or trains that are missed, canceled, diverted, delayed, or any other incident the company cannot control, which fails the customer to comply with the above-required cancellation policy. In these instances, we will make our best effort to fulfill client needs, subject to wait time fees or late cancellations and re-bookings, without detriment to other reserved clients. If, for any reason, the account balance is not paid, I agree that I will be liable for any reasonable legal fees and costs in addition to my outstanding balance.

I authorize Empire Limousine Service to debit my credit card in the amount listed below or any pre-approved amounts. I understand that the execution of this authorization constitutes such approval. I assume full responsibility for any and all non-payments. The cancellation policy has been fully explained to me, and I understand the same. The charges below may change based on additional stops, parking, tolls, overtime, and other miscellaneous expenses. No further signatures will be required for such a credit card payment.